We provide 24/7 Business Process Outsourcing (BPO) solutions, handle inbound & outbound, and provide multichannel support.
We also offer expert training and development services tailored to clients’ needs.
We have our own in-house software and development team. We maintain state-of-the-art IT infrastructure, supported by a robust IT policy. Our utilization of a renowned Canadian call management system further enhances our capabilities.
We answer the phones for some of the finest companies in and outside the country. Whether you’re a 50-person service company, a 500-person financial institute or a global insurance provide with thousands of employees, you need a specialized partner to speed up responses, reduce churn and boost customer satisfaction.
Is one of four living species of the genus ‘Lynx’. We consider this animal a symbolic representation of our company’s Canadian origin.
The Lynx is known to be an intelligent and agile animal. We at DotLynx believe that our sharp global vision, diversity of qualifications, and service agility allow us to provide effective and productive customer service.
Lynx are solitary creatures. They hunt and travel alone, and are often nocturnal. Lynx are characterised by their short tails and small tufts of black fur on the tips of their ears and tails. The solitary dot on the Lynx tail is a representation of a remote client or even an isolated business unit.
DotLynx provides customised solutions that improve business processes and enhance the customer’s experience, regardless of how remote or isolated the partner or client might be. We help clients build awareness, increase customer retention rates, and generate high- quality sales leads. We build our support processes with your business and customers in mind.
