OUR SERVICES

We offer the market’s most Customer-focused service standards.

Phone Answering
Customer Support
Order Taking
Virtual Receptionist & Virtual Assistance Services
Lead Generation
Appointment Setting
Cold Calling Services

DotLynx gives your customers instant tech support for the products and services they use. We handle calls about both hardware and software and can offer support for a wide variety of businesses. Our professional subject matter experts identify, investigate, and resolve users’ problems through remote connections. With technical support services from DotLynx, your customers will experience the highest quality service when they call in with technical issues. With efficiency, our 24/7 live agents can diagnose problems and put your callers at ease.

A successful direct-response campaign requires attention at every step. At DotLynx, we implement a great marketing campaign with prompt responses to your prospective customers when they make that sales call. No program is too big or too small, and we can scale our services up or down based on your requirements. No matter your industry, our team can quickly adopt your preferred
process. Our team is experienced at answering questions, directing calls, and taking messages, meaning you can focus on more complex issues.

 

Our call center order-taking services will take care of your order placement processes. We can handle data entry of your customer's data and information or automate it into an order management system.

Want to turn your existing customers into supporters and advocates? Give your customers an additional channel to reach you at the exact moment that they have questions and concerns. Our email and live chat operators have strong communication and customer care skills guaranteed to provide a superior consumer experience in every transaction.

AI Powered Omnichannel solution
Customer Driven Marketing Platform
Survey Platform
Social Listening Solutions

Attack Surface Discovery.
Digital Risk Discovery.
Vulnerability Intelligence.
Situational Awareness.
Brand Intelligence.
Cyber- Intelligence.

Business Consultancy services
Training Services
Employee Development Services

We provide the service of the web development process that includes web design, web content development, client-side/server-side scripting, and network security configuration

We provide you the creation of your brand identity by providing the name, design, symbol, or any other term that identifies your good or service

Boost your business with our tailored digital marketing solutions. We specialize in SEO, social media, PPC, content marketing, and email campaigns to enhance your online presence, attract targeted traffic, and convert leads into loyal customers. Partner with us to achieve measurable growth and stand out in today's competitive market.

and regarding the Media Buying The goal is to identify and purchase ad space on channels that are relevant to the target audience at the optimal time, for the least amount of money

Contact Center Services

With more than two decades of experience in call center and client partnerships, DotLynx provides a powerful repository of best practices. Our Inbound and Outbound call center service offerings are 100% customizable. We offer flexible answering services for companies of all sizes, in 10+ languages.

Direct Response Campaigns

A successful direct-response campaign requires attention at every step. At DotLynx, we implement a great marketing campaign with prompt responses to your prospective customers when they make that sales call. No program is too big or too small, and we can scale our services up or down based on your requirements. No matter your industry, our team can quickly adopt your preferred
process. Our team is experienced at answering questions, directing calls, and taking messages, meaning you can focus on more complex issues.

Sales Support

Capturing leads drives revenue! We’ll capture all inbound phone leads and qualify prospects based on your customised criteria. Our trained and experienced representatives are equipped to fill the middle phase between marketing and serving customers. We answer every call and save you the effort of having to sift through unqualified leads. Your team can focus on spending more time with customers and increasing close rates.

Appointment Scheduling

Life isn’t limited between the hours of 9am and 5pm. Some of your customers may not be able to reach you during normal business hours. Your business will really stand apart from the competition by having a live person answer calls that are made after-hours. Our professional answering service is an extension of your team that delivers administrative solutions to businesses large and small. We provide 24 Hour Answering, and After Hours Answering Services.

Technical Support and Help Desk

DotLynx gives your customers instant tech support for the products and services they use. We handle calls about both hardware and software and can offer support for a wide variety of businesses. Our professional subject matter experts identify, investigate, and resolve users’ problems through remote connections. With technical support services from DotLynx, your customers will experience the highest quality service when they call in with technical issues. With efficiency, our 24/7 live agents can diagnose problems and put your callers at ease.

Order Management and Fulfilment

Our call center order-taking services will take care of your order placement processes. We can handle data entry of your customer's data and information or automate it into an order management system.

Outbound Calling & SMS Services

We find outbound calling very useful in the event you wish to push a mass standard recorded message to your clients. Our SMS service is not only affordable, but we also help you draft messages to maximise outreach. We have a rich database that includes a variety of demographics so that you can target specific persons.

Email and Live Chat Services

Want to turn your existing customers into supporters and advocates? Give your customers an additional channel to reach you at the exact moment that they have questions and concerns. Our email and live chat operators have strong communication and customer care skills guaranteed to provide a superior consumer experience in every transaction.
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WHY DOTLYNX?

2 Decades Of DeepContact Center Knowledge

DotLynx is led by industry-specific expertise who have more than two decades of deep contact center knowledge. Our company offers the market’s most customer-focused service standards. We took what we learned from years of providing scalable call center solutions for companies worldwide and introduced game-changing BPO (Business Process Outsourcing) services. Our proven operational excellence and technology accelerators create a customer-centric experience and reduce cost-to-serve.
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10+ LANGUAGES

We SpeakYour Language

The easier a transaction is for a customer, the more likely they are to give your company repeat business. Providing support in a native language helps to have meaningful conversations that drive deep engagement with consumers about your products and services. Our associates can help customers in 10+ languages.
QUALITY STANDARDS

You rarely get a secondchance at a first impression

At Dotlynx, every customer transaction matters. We optimise our quality assurance strategy to deliver a relevant and meaningful experience, while also improving motivation and ensuring compliance. By measuring the efficiency and effectiveness of interactions, we maintain consistency in the quality standards throughout each customer's journey. We transparently share success and challenges, offering customised solutions tailored to your specific requirements. Our coverage is flexible, allowing you to turn on our services as needed.
Brown leather case in hands of man. Cropped picture of businessman in suit standing in subway train and holding brown bag in his hand.
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